1. Definitions

• “We”, “Us”, “Our” refers to Wight Wood Garden Services

• “You”, “Client” refers to the customer

• “Services” means all gardening, landscaping, and maintenance work provided

• “Quotation” means the agreed price for works

2. Acceptance of Work

By accepting a quotation (written, verbal, or email), you agree to these Terms & Conditions.

3. Scope of Services

• Services include (but are not limited to): lawn care, hedge trimming, pruning, planting, garden clearance, and general maintenance

• Work will be carried out to a reasonable professional standard

• Any additional work requested outside the original quote may incur extra charges

4. Quotations & Pricing

• Quotes are valid for 14 days unless stated otherwise

• Prices may change if:

  • The scope of work changes

  • Unexpected site conditions arise

• Estimates are approximate and may vary depending on actual work required

5. Payment Terms

• Payment is due on completion unless agreed otherwise

• For larger jobs, a deposit may be required

• Late payments may incur interest or admin charges

• We reserve the right to pause work if payment is not made

6. Access & Client Responsibilities

• You must provide safe and reasonable access to the site during working hours

• You must ensure:

  • Pets are secured

  • Access routes are clear

  • Water/electricity is available if required

• Failure to provide access may result in a charge

7. Cancellations

• We require at least 24–48 hours’ notice to cancel or reschedule

• Late cancellations may be subject to a call-out fee

8. Waste Removal

• Green waste removal is included/excluded (choose one for your site)

• If included, waste will be removed and disposed of responsibly

• If excluded, waste will be left on-site unless agreed otherwise

9. Weather Conditions

• Work may be delayed due to weather conditions

• We are not liable for delays caused by factors outside our control (e.g. rain, storms)

10. Plants & Materials

• Plants are living items and cannot be guaranteed once installed

• Responsibility for watering and aftercare lies with the client unless a maintenance plan is agreed

11. Damage & Liability

• We will take reasonable care while working on your property

• We are not liable for:

  • Pre-existing damage

  • Hidden services (pipes, cables not disclosed)

  • Natural wear or weather-related issues

• Our liability is limited to the value of the work carried out

12. Health & Safety

• We comply with UK health and safety standards

• We reserve the right to stop work if conditions are unsafe

13. Subcontractors

We may use trusted subcontractors where necessary to complete work

14. Complaints

• Any concerns must be raised within 7 days of work completion

• We will aim to resolve issues quickly and fairly

15. Data & Privacy

• Any personal data provided will be handled in line with our Privacy Policy

• We will not share your details with third parties without consent

16. Governing Law

These Terms & Conditions are governed by the laws of England and Wales

Optional Add-ons (worth considering)

If you want this to feel more premium / professional on your site, you could add:

• Guarantees (e.g. “7-day workmanship guarantee”)

• Maintenance plans (monthly packages)

• Before/after photo usage consent

• Call-out fees clearly stated